Shopping FAQs

1. What should I do if I have trouble logging in?

• Check your login details: The username is the email address used for registration.
• Forgot password? Click "Forgot your password?" on the sign-in page, complete the registration information, and select "Reset your password".
• Browser settings: Ensure your browser accepts cookies.
• System maintenance: If the website is under maintenance, wait 30 minutes and try again.
• Contact customer service: If issues persist, contact our team. We will assign a new password, which can be changed after logging in.

2. Can I get a discount for larger orders?

1. Yes. The more items you purchase, the higher the discount (e.g., 5% off for 10 pieces). For orders over 10 pieces, contact the Sales Department with:
   1. Products of interest
   2. Exact quantity per product
   3. Desired delivery timeframe
   4. Special packing requests (e.g., bulk packing without boxes)
2. Additional benefit: Larger orders save more on shipping (e.g., 20 items cost far less per unit than 1 item).

3. How to add or remove items in the cart?

• Log in, click the cart icon at the top-right, and view all items.
  • Remove an item: Click "Remove" next to it.
  • Change quantity: Enter the new amount in the "Qty" column.

Payment FAQs

1. What is PayPal?

• PayPal is a secure payment service for online shopping, supporting Credit Cards (Visa, MasterCard, etc.), Debit Cards, and E-Checks. Your card number is encrypted via PayPal's server, minimizing unauthorized access risks.

2. Can I change billing/shipping info after payment?

• Address changes must be requested via Customer Service during order processing. If the package is not dispatched, we can update the address; if shipped, changes are unavailable.

3. How to confirm payment receipt?

• You will receive a notification email. Log in to check order status—"Processing" indicates payment received.

4. Do you provide invoices?

• Yes. Invoices are emailed once the order and payment are confirmed.

5. Other payment methods?

• Credit Cards: Visa, MasterCard, JCB, etc.
• Debit Cards: Visa, MasterCard, Visa Electron.
• PayPal: A convenient global payment method.

6. Why is payment verification required?

• For security, orders are reviewed by our verification team as a standard procedure, ensuring authorized transactions and prioritizing future purchases.

Shipping FAQs

1. How to change the shipping method?

• Contact Customer Service during order processing. Changes may be possible if you cover any additional shipping costs.

2. How to change the shipping address?

• Same as billing address changes: Contact us before dispatch. Shipped packages cannot be rerouted.

3. When will I receive my order?

• Delivery time depends on the shipping method and destination. Delays due to war, natural disasters, etc., will be resolved promptly.

4. Do you ship worldwide, and what are the rates?

• Yes, worldwide shipping. Rates vary by item weight and destination; we suggest optimal options to save costs.

5. Why are shipping costs high for some items?

• Costs depend on the shipping method, delivery time, and destination (e.g., compare UPS and FedEx based on price and speed).

6. Does the product price include shipping?

• No. Shipping fees are generated by the online system during checkout.

7. How to track my order?

• A dispatch email with a tracking number is sent. Check the status via the carrier’s website.

8. Why is my tracking number invalid?

• Possible reasons: Info not updated (wait 2–3 business days), incorrect code, expired history, or carrier data removal. Contact us with your order number for assistance.

9. Who is responsible for customs duties?

• Buyers are liable for customs duties and clearance. We do not add hidden taxes or fees.

10. Order processing time?

• Items are typically dispatched within 3 business days after payment clears.

After-Sales FAQs

1. How to cancel an order?

• Before payment: No action needed—unpaid orders expire after 1 week. Reorder if prices change.
• After payment: Contact Customer Service immediately. Canceling is impossible if dispatched.
• Adding products: Update the order via Customer Service instead of canceling (no extra fee).

2. How to return items?

• Preconditions: Initiate within 30 days of receipt, with items unused, unwashed, and tags intact.
• Steps:
  1. Contact After-Sales with order number, return reason, problem photos, replacement details, and address.
  2. Obtain an RMA number, include an English note (order number/PayPal ID), and ship back.

3. When can items be returned/exchanged?

• Quality issues: Defective items must be returned within 30 days, unused and tagged. Negligent damage or missing tags are ineligible.
• Mis-shipment: For wrong color/style (excluding monitor color discrepancies).

4. Where to return items?

• After agreeing with Customer Service, ship to the provided address. We will refund or exchange (from headquarters) after verifying the item’s condition.

Key Notes

• Modifications: Address/shipping changes must be made before dispatch.
• After-sales timeline: Returns/exchanges are valid within 30 days of receipt.
• Liabilities: Buyers handle customs duties; force majeure delays are excluded.
• Contact channels: Use Customer Service for shopping/payment/after-sales issues, Sales for bulk orders.