Order Confirmation

• After placing an order successfully, you will receive an email confirmation.
• For any order modifications, please contact us promptly before the item enters the processing stage.

Order Processing

• Multiple Items: Processing time is based on the item with the longest handling period.
• Quality Control: All items undergo strict inspection and secure packaging. Most orders ship within 24 hours, though a small number may take 3–5 business days due to stock availability.
• Timeline Note: Processing time is separate from shipping time. Total delivery time = processing time + shipping time.
• Support: For order issues, submit a ticket via our Support Center. Our CS team will respond within 24 hours.

Shipping

• Methods: Collaborating with major international couriers, we offer various shipping options selectable on the Order Information page during checkout.
• Holiday Impact: Shipping times may be delayed during public holidays due to reduced operations by manufacturers and couriers. While out of our control, we strive to minimize delays.

Delivery Notice

• Tracking Updates: Tracking numbers may take a few days to activate. If information isn’t available, please retry later. The estimated shipping time remains valid regardless of tracking updates.
• Recommendation: We highly advise purchasing a tracking number and shipping insurance at checkout for peace of mind.

Tax Information

• All packages ship from different warehouses. Items are shipped Duty Unpaid (DDU), so import taxes may apply based on your country’s customs policies and shipping method. Check with your local customs office for details.

Contact Us

• For any issues during shipping or after receipt, contact us directly. Our customer service team will provide a satisfying solution.